FAQ: A to Z
Pharmacy
You’ll find a pharmacy directly in Putbus at Markt 6. If it’s already closed, please speak to us so we can check for an emergency pharmacy for you. Pharmacy emergency service phone number: 0800 / 0022833.
Adapters / Electrical Connections
Should you need a universal or other adapter, please ask at the reception. All sockets are equipped with 230 V/50 Hz.
Allergy sufferers
Our bed linen throughout the hotel is allergy-friendly. If you have any food allergies or intolerances, please do not hesitate to inform the reception so that our kitchen can prepare accordingly.
ArantiaCast / Streaming
Stream content from your smartphone or tablet directly to the TV in your hotel room.
Easy setup in a few steps:
- Select the HDMI input on the TV (button “Source”)
- Connect to our guest Wi-Fi: Hafenhotel-Guest
- Scan the QR code on the TV screen
- Tap the casting symbol in your app on your smartphone or tablet
- Enjoy streaming on our TV
Now you can watch your movies, series, and music or use your favorite apps directly on the big screen.
Departure
On the day of departure, we kindly ask you to vacate the room by 11:00 AM and return the room keys to the reception. Please also remember the hotel entrance key!
Arrival
We kindly ask you to arrive between 3:00 PM and 9:00 PM. Deviating arrival times must be arranged with the reception. Please contact us in advance.
Excursions and guided tours
We want to offer you the opportunity to experience the most beautiful parts of the island. Therefore, we offer day trips by coach on certain dates. For more information, please speak to our reception team.
Furthermore, you can purchase tickets for the treetop walk Rügen (Rügen Nature Heritage Centre) and the Ahoi Adventure Pool at our reception.
On selected days, you can participate in various city and nature tours through us. Please feel free to speak to us at the beginning of your stay.
Bathrobe
Do you need a bathrobe for our SPA area? No problem! Just inform our staff at the reception. The bathrobe is available for a fee of 5 Euros. Enjoy your stay!
Train connection
Please refer to the “Morgenpost” (morning newspaper) for information on this, or ask a reception staff member. We are happy to help you.
Bank
Looking for a nearby bank? The nearest one is in Putbus. You’ll find a Sparkasse self-service branch at Circus 15 and Volksbank at Markt 17.
Banquets & events
Would you like to plan a banquet or event with us? Please contact our reception team.
Do not disturb
Please hang the designated sign on the outside of your door if you do not wish to be disturbed.
Flowers
We are happy to organize bouquets and arrangements according to your wishes. Please contact our reception team.
Ironing Board
Please call the reception; we will gladly bring an ironing board and/or iron to your room.
Bus line
Bus line 30 stops directly in front of our Hafenhotel zu Putbus, heading towards Bergen auf Rügen and Stralsund. For more information, please refer to the “Morgenpost” (morning newspaper) or ask our reception staff. We are happy to help you.
Check-In & Check-Out
See arrival and departure.
Printing facilities (private and secure on request)
If you wish to print, copy, or scan something, please contact the reception staff.
ATM
The nearest ATM can be found in Eichendamm at Lauterbach harbor, directly behind the public toilets.
Shopping facilities
An Edeka supermarket is reachable within a 10-minute walk. By car, you can also reach a Netto (Am Mühlenberg 2) and a Netto-Marken-Discount (Binzer Str. 11).
Bicycles
If you would like to rent a bicycle, you can do so at Fahrradverleih Deutschmann at Chausseestr. 2, under the phone number 038393 / 32420.
Hairdresser
The “Haarscharf” hairdresser is a 10-minute walk away, at Chausseestraße 1d, Putbus. Phone: 038301 / 899811. We are happy to inquire about an appointment for you.
Breakfast
We serve our extensive breakfast buffet daily from 7:30 AM to 11:00 AM, with fresh egg dishes and coffee specialties.
Lost and found
Should you have lost anything during your stay, please contact our reception team.
Guest questionnaire
Your opinion is very important to us. We would be pleased if you would like to fill out our feedback form. You are also welcome to give us your feedback personally at the reception or rate us on Google: Simply click here and give 5 stars. Thank you very much for your cooperation.
Money and valuables
For insurance reasons, we kindly ask you not to leave valuables, jewelry, or cash openly in your room or vehicle. We cannot be held liable for lost valuables in your room. Please use the safe in your room.
Luggage service
We are happy to transport your luggage to your room or back to your car. Please speak to our reception. Of course, you can also store your luggage in our luggage room after check-out.
Vouchers
You can purchase vouchers for our Hafenhotel zu Putbus and the Hafenrestaurant “Zum kleinen Leuchtturm” at our reception.
Harbor restaurant
We look forward to welcoming you to our in-house Hafenrestaurant “Zum kleinen Leuchtturm”.
Hot kitchen: Evenings 5:30 PM – 8:30 PM – Tuesday is a day off.
Friday to Sunday, we also offer lunch from 12:00 PM – 2:00 PM.
We recommend making a reservation in advance: www.hafenrestaurant-lauterbach.de/en
Half board
You are welcome to participate in our half board for 42 Euros per person per day. This consists of a 3-course menu with two main courses to choose from or a buffet chosen by the chef. If interested, please contact our reception staff.
Towels
Please contact our reception if you need additional towels.
Pets / Dogs
You are welcome to bring your four-legged friends! However, due to hygiene regulations, this is only possible in certain rooms. Please contact us necessarily before arrival to check availability. For the increased cleaning effort, we charge a fee of 10 Euros per pet per night up to 10 kg and from 11 kg the fee is 15 Euros.
Hotel entrance
Please always take your room key and room card with you if you are out after 9:00 PM, as the outer doors will then be locked.
Toiletries
Did you forget your comb, toothbrush, razor, or other toiletries? We have a small selection available for you at the reception.
Internet
You can access the internet wirelessly via Wi-Fi (Hafenhotel-Guest; Password: Hafen24#) in all hotel rooms, as well as in the reception and restaurant areas. If you have access problems, please contact the reception.
Coffee & cake
Our restaurant is open daily from 12:00 PM, where a variety of homemade cakes, coffee and tea specialties, as well as beverages, are served. You are welcome to order your cake and drinks to your room and enjoy the view from the balcony.
Ticket sales / Ticket service
We are happy to procure tickets for the Putbus Theater, the Störtebeker Festival, or other events, as well as cinema tickets for the UC Kino Rügen. Please contact the reception.
Conference / Event room
Our conference room / event hall is wonderfully suited for meetings, smaller training sessions, parties, and weddings for up to 40 people. You are welcome to rent our hall. At the reception, you will receive further information about equipment and costs.
Tourist Tax (Kurtaxe)
Please note that a local tourist tax is levied in addition to the room price. This is not included in the overnight stay price and must be paid directly upon your arrival or departure at the Hafenhotel zu Putbus. The tourist tax is levied by the municipality of Putbus and serves to finance tourist infrastructure and offerings in the south of the island of Rügen.
Lunch package
Have you planned a day tour and would like to receive a lunch package? Please feel free to speak to our reception team.
Morgenpost (morning newspaper)
Our “Morgenpost” with useful information and excursion tips is available daily in paper form at the breakfast buffet.
Sewing
Button off? – You can get a sewing kit at the reception. Larger repairs are gladly handed over to specialists.
Sustainability
As part of our renovation, many precautions have already been taken to operate more sustainably in our hotel and restaurant. In addition, we work with local suppliers to keep supply chains short and use seasonal and regional products when preparing dishes. We have also introduced an eco discount for our guests.
Non-smoking rooms
All our rooms are non-smoking rooms. Please do not smoke there, as we will otherwise have to charge you an additional cleaning fee.
Emergency numbers
Police emergency: 110 | Fire department/Rescue service emergency: 112
Medical on-call service phone: 03831 / 3572222
Sana Hospital Bergen, Calandstraße 7 Phone: 03838 / 390
Parking
Free parking spaces are available to our hotel guests in our in-house parking area.
Smoking
We are a non-smoking hotel. All our rooms are designated as non-smoking rooms. Please do not smoke in the room! You are welcome to enjoy your cigarette on the balcony (not in the doorway to the balcony!). Please ensure that the smoke does not enter the room. Otherwise, we will have to charge a special cleaning fee (300 Euros) and possibly the cost of a triggered fire brigade deployment.
Invoice
Should you require a specific address (company address) on your hotel invoice, a breakdown of the various items, or have any other requests, we kindly ask you to inform us upon arrival or at the latest on the evening before your departure.
Umbrella
You can borrow an umbrella from us at the reception.
Reservation
We are happy to take your reservation for your next stay at our reception.
Restaurants in the area
We are also happy to recommend other restaurants & cafes in the area. Please speak to us at the reception.
Restaurant
We look forward to welcoming you to our in-house Hafenrestaurant “Zum kleinen Leuchtturm”.
Hot kitchen: Evenings 5:30 PM – 8:30 PM – Tuesday is a day off.
Friday to Sunday, we also offer lunch from 12:00 PM – 2:00 PM.
We recommend making a reservation in advance: www.hafenrestaurant-lauterbach.de/en
Reception
Our reception is staffed from 9:00 AM to 10:00 PM. Direct dial 452.
Review / Rating
Do you like it here? We would be pleased if you would recommend us to your friends, colleagues, and acquaintances. We would also appreciate a Google review of our hotel and our services or via your reservation system! Thank you very much for your support.
Room service
Our room service is available from 9:00 AM to 8:30 PM. You can find various cold and hot drinks as well as a selection of dishes on the room service menu.
Safe
Every room has a hotel safe.
Hotel closing time
Dear guests, our hotel is locked from 10:00 PM to 6:00 AM. Please remember to take your key with you when leaving the hotel during this time.
SPA & bathing regulations
Our hotel has a small wellness area.
Opening hours are from 9:00 AM – 9:00 PM. Please also note our posted bathing regulations.
Please reserve the sauna at the reception at least 15 minutes before use.
(TV) Streaming
Experience your own entertainment in the hotel room! Select the HDMI channel and follow the on-screen instructions to connect your smartphone to our TV. This way, you can easily enjoy your movies, series, and music or use your favorite apps directly on the big screen.
For a step-by-step guide, see ArantiaCast.
Gas station
The nearest gas station can be reached by car in about 5 minutes. It is located at Bahnhofstr. 15A in the town of Putbus
Taxi / Transport
Do you need a transport service? Mietwagen Birkholz can be reached at 038301 / 88 75 01 and 0151 / 237 233 22 or mietwagenbirkholz@aol.com.
Tourist-Information
The Infopoint Putbus (Alleestr. 35, 18581 Putbus) and the Infopoint Lauterbach (Am Eichendamm, 18581 Putbus-Lauterbach) are open from September 1st – May 31st every Monday – Friday from 10:00 AM – 3:00 PM. From June 1st – August 31st, always Monday – Sunday from 10:00 AM – 4:00 PM.
Eco discount
With our eco discount, we want to promote sustainable travel and give you the opportunity to consciously experience the beautiful nature around our hotel. Travel by public transport or bicycle and protect the environment. Simply bring your ticket proof or proof of arrival when checking in and receive an 8% environmental discount and the good feeling of having made a positive contribution to the environment.
Water sports / Sailing
Annually from April to October, you can take advantage of extensive water sports offers at im-jaich Wasserferienwelt: Whether sailing trip, stand-up paddling or kayak tour, discover Rügen from the water. You can easily reach the area on foot (approx. 450m).
Wake-up service
We are happy to provide you with a wake-up call. Please discuss the desired time with our reception.
Wi-Fi
Our Wi-Fi key is Hafenhotel-Guest and the password is Hafen24#.
Room cleaning
Dear guests, our housekeeping team is on the floor until 3:00 PM. If you would like room cleaning, we kindly ask you to hang the sign on the door by this time.
Additional blanket and/or pillow
Do you need an additional blanket or pillow? Please contact the reception.